Privacy Policy

IoVert Softwares LLP ("IoVert", "we", "us", or "our") is a limited liability partnership registered in India (LLPIN ACM-3373), with its registered office in Jaipur, Rajasthan, India.

We design, develop, maintain and operate custom software, business platforms, mobile, web and desktop applications, system integrations, SaaS platforms, business automation solutions, and related technology services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

• visit our website;
• send us an enquiry through our website, by email, or by phone;
• engage us to build, integrate, or maintain software for your business;
• use our applications;
• use our SaaS platforms;
• interact with businesses using our services;
• interact with our AI-powered WhatsApp services;
• connect third-party services such as WhatsApp or Google Calendar; or
• otherwise use our services.

By using our services, you acknowledge the practices described in this Privacy Policy.

Depending on how you use our services, we may collect the following categories of information.

A. Enquiries and Contact Form

When you contact us through the form on our website, by email, or by phone, we may collect:

• Name
• Email address
• Phone number and country code (optional)
• The service area you are interested in
• Your message and project details
• Any file you choose to attach (PDF, JPG, or PNG)

We use this information to respond to your enquiry, understand your requirements, and communicate with you about a potential engagement.

B. Account Information

When a business creates an account, we may collect:

• Name
• Business/company name
• Email address
• Phone number
• Login credentials or authentication identifiers
• Business address
• Business hours
• Services offered
• Business FAQs
• Other information provided during onboarding

C. Customer Information

Businesses using our platform may provide information about their customers, such as:

• Customer name
• Phone number
• Email address
• Appointment information
• Service requested
• Communication preferences
• Customer inquiries
• Other information voluntarily provided during a conversation

D. WhatsApp Information

When our services are connected to WhatsApp through the Meta WhatsApp Business Platform, we may process information associated with WhatsApp conversations, including:

• WhatsApp phone numbers
• Message content
• Message timestamps
• Conversation history
• Customer names or profile information made available through the integration
• Business account identifiers
• WhatsApp Business Account identifiers
• Message and delivery metadata

We process this information to provide messaging, customer support, lead management, appointment management, and related functionality.

Where IoVert designs, develops, deploys, or maintains software for a client, that software may process personal information about the client's own users, customers, or staff.

In those engagements, the client generally decides why and how that information is processed, and the client's own privacy notice applies to its users. We process such information only as needed to deliver the agreed services, in line with the client's instructions and the project agreement.

Access to client systems, environments, credentials, data, and documentation is handled according to the confidentiality and access requirements agreed for each project. How we approach security and confidentiality

Our services may use artificial intelligence and machine-learning technologies to assist with customer conversations.

Depending on the configuration of the service, conversation data may be processed to:

• understand customer questions;
• generate responses;
• retrieve relevant business information;
• capture leads;
• assist with appointment scheduling;
• identify when human assistance is required;
• improve service functionality and reliability.

AI-generated responses are intended to assist businesses and their customers. Businesses remain responsible for the information, services, prices, policies, and other content they provide through our platform.

We do not represent AI-generated responses as professional legal, medical, financial, or other regulated professional advice unless expressly stated otherwise.

Businesses may provide information such as:

• FAQs
• Service descriptions
• Pricing
• Business hours
• Policies
• Documents
• Website content
• Other business information

We process this information to provide the AI receptionist and related business automation functionality.

If a business connects a calendar service such as Google Calendar, we may process information necessary to provide appointment functionality, including:

• Calendar availability
• Appointment times
• Event information necessary to determine availability
• Appointment creation, cancellation, and rescheduling information

We access only the information necessary to provide the enabled functionality.

If payments are supported by our services, payment information may be processed by third-party payment providers.

We generally do not store complete payment card information on our own servers unless explicitly stated.

Payment providers may independently process information under their own privacy policies.

When you use our website or applications, we may automatically receive certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Application version
• Approximate location derived from technical information
• Log information
• Error and diagnostic information
• Usage information

The exact information collected depends on the services and technologies you use.

We may use information to:

• respond to enquiries and discuss potential projects;
• plan, deliver, and support client projects;
• provide and operate our services;
• create and manage accounts;
• authenticate users;
• process WhatsApp conversations;
• provide AI-powered responses;
• capture and manage leads;
• manage appointments;
• integrate with calendars;
• provide customer support;
• communicate with users;
• maintain security;
• detect fraud, abuse, or unauthorized activity;
• troubleshoot technical issues;
• monitor service performance;
• comply with applicable legal obligations;
• enforce our Terms of Service; and
• improve and maintain our services.

We will not use personal information for purposes incompatible with the purposes described in this Privacy Policy without appropriate notice or legal basis where required.

We may share or provide access to information with service providers that help us operate our platform.

Depending on the services enabled, these may include:

Meta / WhatsApp

We use Meta's WhatsApp Business Platform to provide WhatsApp messaging functionality.

Google

We may use Google services, including Google Calendar, where a business chooses to connect those services.

Cloud and Infrastructure Providers

We may use cloud infrastructure and hosting providers to store and process information.

AI / Technology Providers

We may use third-party AI or technology providers to process information necessary to provide AI functionality.

Payment Providers

Where payments are supported, payment providers may process payment-related information.

Professional Advisors

We may disclose information to legal, accounting, security, or other professional advisors where reasonably necessary.

Legal Requirements

We may disclose information when required by applicable law, regulation, court order, legal process, or governmental authority.

We do not sell personal information as a standalone product.

If you communicate with a business through WhatsApp using our services, your information may be processed through Meta's WhatsApp Business Platform.

Our use of Meta platform data is subject to applicable Meta platform terms and policies.

We process WhatsApp-related information only for purposes necessary to provide the services configured by the business.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing our services;
• maintaining account and business records;
• fulfilling contractual obligations;
• resolving disputes;
• maintaining security;
• complying with legal obligations; and
• enforcing agreements.

Retention periods may vary depending on the type of information and the services being used.

When information is no longer required, we may delete or anonymize it in accordance with our retention practices and applicable law.

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the service, these measures may include:

• encryption in transit;
• access controls;
• authentication mechanisms;
• tenant-level data isolation;
• logging and monitoring;
• secure cloud infrastructure;
• restricted employee access;
• backups and recovery mechanisms.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Our general approach to security in the software we build is described on our Security page. Security & reliability

Depending on applicable law, you may have rights regarding your personal information, including rights to:

• obtain information about processing;
• request access to personal information;
• request correction of inaccurate information;
• request deletion;
• withdraw consent where processing is based on consent;
• request information about how your information is processed;
• raise a complaint regarding our processing of personal information.

India's Digital Personal Data Protection framework provides obligations concerning notice, consent, withdrawal of consent and related data-principal rights; applicable requirements should be implemented according to the law and rules in force at the relevant time.

To exercise any of these rights, contact us at info@iovert.in.

Our services are not intended to knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at info@iovert.in.

Our services may integrate with third-party services, including:

• Meta / WhatsApp
• Google
• cloud infrastructure providers
• AI service providers
• analytics providers
• payment providers
• authentication providers

Third-party services may have their own privacy policies and terms.

We recommend reviewing the privacy practices of any third-party service you choose to connect to our platform.

Depending on the infrastructure and third-party services used, information may be processed or stored in countries outside India.

Where required, we will implement appropriate safeguards for such processing in accordance with applicable law.

Our website and applications may use cookies, local storage, session technologies, analytics technologies, or similar technologies to:

• maintain sessions;
• authenticate users;
• remember preferences;
• improve website functionality;
• understand usage;
• maintain security.

For questions about the technologies we use, contact us at info@iovert.in.

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

We will update the "Last Updated" date when changes are made.

Company

IoVert Softwares LLP G-10, Shreenath Tower, Vidyadhar Nagar, Jaipur – 302039, Rajasthan, India

Registration

LLPIN ACM-3373 GSTIN 08AALFI2764G1Z6

General / Privacy inquiries

info@iovert.in

Technical inquiries

dev@iovert.in

Phone

+91 8619029368

Website

https://iovert.in/

For privacy or data-deletion requests, please email info@iovert.in.